Businesses aren’t getting the message: new report finds brands are leaving customers frustrated by failing to reply
CX-report-2022–PR Over half of consumers express frustration, shop elsewhere, when their responses to brand messages go unanswered STOCKHOLM, Sweden, and ATLANTA — March 31, 2022 — Consumers are being unintentionally ignored by businesses, according to a new study of almost 3,000 consumers across 15 countries, commissioned by Sinch (Sinch AB (publ) – XSTO: SINCH). The