Bangkok: A woman is facing confusion and distress after discovering that her bank account was frozen, despite no funds ever being transferred into it. The incident has led to a formal complaint with the Cyber Police, citing the freeze as a result of an erroneous report of a money transfer.

According to Thai News Agency, the victim, whose identity remains undisclosed, was startled to find her accounts at four different banks inaccessible early yesterday morning. She attempted to log in via her banking app around 6:00 a.m., only to discover the freeze. Her immediate concerns arose from the fact that her salary had just been deposited, yet she was unable to withdraw any funds. Attempts to resolve the issue over the phone were futile, prompting her to take leave from work and file a formal complaint.

The victim further revealed that upon contacting a cyber investigator, she was informed of a report filed at Laem Chabang Police Station on September 11th. The report claimed that an individual had reached out to her through TikTok, alleging a transfer of 5,000 baht via TrueMoney Wallet. The victim strongly refuted these claims, asserting she neither possessed a TikTok nor a TrueMoney Wallet account, nor had she received any money. She plans to visit the Laem Chabang Police Station to resolve the issue and expedite the unfreezing of her account.

Police General Thatchai Pitaneelabutr, Inspector General of the Royal Thai Police, clarified that the Ministry of Digital Economy and Society is responsible for the matter. He explained that the account’s seizure or cancellation is determined by the investigating officer handling the case, contingent upon the submission of necessary documents. The account can be reinstated if no illicit activity is detected, but a meticulous review is required to ensure it is not being used as a mule account.