{"version":"1.0","provider_name":"Indonesia Tribune","provider_url":"https:\/\/indonesiatribune.com","author_name":"admin","author_url":"https:\/\/indonesiatribune.com\/author\/admin\/","title":"KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores - Indonesia Tribune","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"bgAjhxD1VC\"><a href=\"https:\/\/indonesiatribune.com\/koinworks-levels-up-customer-support-using-freshworks-solutions-resulting-in-higher-csat-scores\/\">KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/indonesiatribune.com\/koinworks-levels-up-customer-support-using-freshworks-solutions-resulting-in-higher-csat-scores\/embed\/#?secret=bgAjhxD1VC\" width=\"600\" height=\"338\" title=\"&#8220;KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores&#8221; &#8212; Indonesia Tribune\" data-secret=\"bgAjhxD1VC\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements JAKARTA, Indonesia, March 21, 2023 (GLOBE NEWSWIRE) \u2014 Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk\u2122 to unify its customer support across different channels. [\u2026]","thumbnail_url":"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/72x72\/2122.png"}