{"id":79143,"date":"2022-10-31T12:12:34","date_gmt":"2022-10-31T12:12:34","guid":{"rendered":"https:\/\/pr.asianetpakistan.com\/?p=101159"},"modified":"2022-10-31T12:12:34","modified_gmt":"2022-10-31T12:12:34","slug":"freshworks-turns-freshservice-demand-into-a-new-product-opportunity-with-multi-department-service-desk","status":"publish","type":"post","link":"https:\/\/indonesiatribune.com\/freshworks-turns-freshservice-demand-into-a-new-product-opportunity-with-multi-department-service-desk\/","title":{"rendered":"Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk"},"content":{"rendered":"
\n

Freshworks extends its service management platform to serve non-IT departments with \u201cFreshservice for Business Teams\u201d as part of the company\u2019s Fall \u201822 Launch<\/h4>\n

SAN MATEO, Calif., Oct. 31, 2022 (GLOBE NEWSWIRE) — Freshworks Inc.<\/a>\u00a0(NASDAQ: FRSH), a software company empowering the people who power business, today announced Freshservice\"\u2122\" for Business Teams<\/u><\/a>, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Freshworks will host a virtual event<\/u><\/a> on November 9, to demo a variety of new product innovations from its Fall \u201822 Launch.<\/p>\n

Launching Freshservice for Business Teams \u2013 an enterprise service management solution (ESM) \u2013 builds on Freshworks\u2019 mission of helping every employee thrive with modern, easy, affordable products.<\/p>\n

\u201cThousands of Freshworks customers already use Freshservice beyond IT to support internal stakeholders,\u201d said Prakash Ramamurthy, Chief Product Officer at Freshworks<\/strong>. \u201cWith Freshservice for Business Teams, companies of all sizes can benefit from service management principles in non-IT departments. Every part of the business deserves uninterrupted service delivery.\u201d<\/p>\n

What makes Freshservice for Business Teams unique is the support for private \u201cWorkspaces\u201d for every team. Multiple teams can coexist independently within a single Freshservice instance with the ability to configure, manage and control access to their individual workspaces.<\/p>\n

In addition to extending service management beyond IT, Freshworks continues to invest in IT operations management capabilities to strengthen existing capabilities and help IT teams keep the business up and running. These include alert management notifications via WhatsApp, Microsoft Teams and the Freshservice mobile app (iOS and Android). Access to these channels streamlines incident management and enables 24\/7 agent availability, resulting in faster resolution of critical incidents.<\/p>\n

\u201cIn addition to Freshservice delivering everything required to support 70 agents and 1,300 end-users a month, we also use the platform to support two other corporate teams \u2013 facilities management and accounting,\u201d said Robert Lyons, Chief Technology Officer at Katz Media Group<\/strong>. \u201cOur success with Freshworks goes beyond the IT use cases thanks to the ease-of-use and flexibility of the platform.\u201d<\/p>\n

To learn more about the Freshworks Fall \u201822 Launch, visit the Freshworks website here<\/u><\/a> or join us for our virtual event on November 9, to learn more about our new collection. Registration is open here<\/u><\/a>.<\/p>\n

About Freshworks<\/strong>
\nFreshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 58,000 customers including Bridgestone, Chargebee, Delivery Hero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For the freshest company news visit www.freshworks.com<\/u><\/a> and follow us on Facebook<\/u><\/a>, LinkedIn<\/u><\/a> and Twitter<\/u><\/a>.<\/p>\n

\u00a9 2022 Freshworks Inc. All rights reserved. Freshworks, Freshservice and their associated logos are trademarks or registered trademarks of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies.<\/em><\/p>\n

Media Contact:<\/strong>
\nErika Howard
\npr@freshworks.com<\/u><\/a><\/p>\n

GlobeNewswire Distribution ID 8685432 .<\/p>\n

 <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Freshworks extends its service management platform to serve non-IT departments with \u201cFreshservice for Business Teams\u201d as part of the company\u2019s Fall \u201822 Launch SAN MATEO, Calif., Oct. 31, 2022 (GLOBE NEWSWIRE) \u2014 Freshworks Inc.\u00a0(NASDAQ: FRSH), a software company empowering the people who power business, today announced Freshservice\u2122 for Business Teams, which enables departments outside of [\u2026]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"yoast_head":"\nFreshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk - Indonesia Tribune<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/indonesiatribune.com\/freshworks-turns-freshservice-demand-into-a-new-product-opportunity-with-multi-department-service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk - 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