Bangkok: The committee investigating the Consumer Protection Board’s practices has mandated the questioning of 17 additional witnesses to gather comprehensive information on the board’s handling of online business complaints. This step comes as part of an ongoing investigation into the board’s procedures and effectiveness.

According to Thai News Agency, Mr. Krit Eua-wong, the spokesman for the fact-finding committee, disclosed that the decision was made during the committee’s second meeting. The committee, chaired by Mr. Chatpong Jiraphan, a senior prosecutor, has established two subcommittees to facilitate the investigation: one focusing on preliminary fact-finding and another on legal matters. These subcommittees have been tasked with examining the registration processes and complaint handling, particularly in cases involving The Icon Group.

The subcommittee on legal issues has been reviewing evidence related to The Icon Group’s direct sales registration. The meeting concluded that comprehensive fact-find
ing is crucial, especially concerning registration and complaint handling, which may necessitate amendments to existing laws and regulations. This is viewed as a preventive measure to avert future issues in online business and direct sales sectors.

The committee has decided to interrogate 17 individuals, including 11 current or former executives from the Office of the Consumer Protection Board (OCPB) and six external figures. Each subcommittee will develop specific issues and methods for questioning to ensure thorough fact-gathering. Should the questioning reveal further areas of concern, the scope may be expanded to include additional individuals or aspects of the case. The committee aims to expedite the investigation to promptly provide a detailed report on their findings.