Bangkok: Hong Thai Herbs Co., Ltd. is taking responsibility for substandard herbal products, announcing a recall, refunds, and replacement of affected products. The company has committed to enhancing its manufacturing process by incorporating additional quality inspection steps and ultraviolet sterilization to ensure product safety and compliance with high standards.

According to Thai News Agency, the Food and Drug Administration (FDA) recently announced the inspection results of herbal products with batch number 000332, which were found to be substandard. The batch, consisting of 200,000 jars, was manufactured on 09/12/2024 and set to expire on 08/12/2027. In response, Hong Thai Herbs Co., Ltd. has issued a statement accepting the FDA’s inspection results and has successfully recalled all affected products. The company is coordinating with the FDA to destroy the recalled products and will announce the destruction date soon. They have also implemented stricter manufacturing processes, including additional qu
ality control measures and ultraviolet sterilization, to ensure product safety.

For those in possession of the affected batch, Hong Thai is offering a full refund and replacement of the products. Customers and partners are encouraged to return the products to Hong Thai Panich at 434 Phutthamonthon Sai 2 Road, Bang Phai Subdistrict, Bang Khae District, Bangkok 10160. Refund requests and inquiries can be made via phone at 02-803-1549, 081-252-3406, 092-740-5500, or 092-740-7700.

The company apologizes to partners for any inconvenience and reassures customers of its commitment to improving production standards. Hong Thai emphasizes its dedication to producing safe, high-quality herbal products trusted by consumers worldwide.