Indonesia’s Health Care and Social Security Agency, BPJS Kesehatan,  has said that the 38th ASSA Recognition Award 2021 that it recently received has encouraged it to continue delivering the best possible services to its customers.

“The award is an appreciation for the collaborative works of all parties, including our stakeholders,” BPJS Kesehatan president director Ali Gufron Mukti said in a statement that ANTARA received here on Monday.

He said he appreciated all those who contributed to BPJS Kesehatan’s achievement, including members of the supervisory board and stakeholders such as BPJS Watch and Jamkeswatch.

As per an announcement posted on BPJS Kesehatan’s official website, the ASEAN Social Security Association (ASSA) has awarded the agency the 38th ASSA Recognition Award 2021 in the Continuous Improvement Recognition Award category.

Mukti accepted the award recognizing the agency’s achievement for innovations in its online health consultation and administrative service from ASSA chairman Heng Sophannarith in a virtual event last week (November 26, 2021).

Mukti said the COVID-19 pandemic has restricted access to health facilities for many beneficiaries of the Health Insurance and Healthy Indonesia Card (JKN-KIS) Program owing to their concerns over the coronavirus.

“This condition has pushed the BPJS Kesehatan to take strategic measures to ensure the welfare and satisfaction of our customers through a digital service innovation,” he added.

The digital service innovation has resulted in the availability of online health consultation and administrative services such as the “Pelayanan Administrasi Melalui Whatsapp” (PANDAWA), “Chat Assistant JKN” (CHIKA), “Voice Interactive JKN” (VIKA), “BPJS Kesehatan Care Center 165”, and “Mobile JKN”, he noted.

The virtual awards event was attended by representatives from Indonesia, Brunei Darussalam, Malaysia, Cambodia, Laos, Myanmar, the Philippines, Thailand, and Vietnam.

Source: Antara News